Shipping & Returns

Shipping Information

As our products are specially made to order and personalized for the recipient, shipping times may vary, depending on the product selected. All Personalized CD orders are shipped FREE!

Please Note:

  • 1 Day = 1 business day
  • Most orders are shipped within 2-3 business days of order being placed
  • Sales tax is calculated and applied to orders based on the shipping address

Return Policy

Money Back Guarantee Our money back guarantee means that if the item you have ordered is defective, provided that it is in its original condition, you may return it to us for a replacement or refund within 14 days of delivery. Unless there has been an error on our part, or the item that you purchased is defective, we cannot accept returns on “Personalized” items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalization. Please make sure to confirm the correct spelling and pronunciation of the name when placing the order.

Defective Item

If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item must be returned in the condition in which you received it within 14 days of delivery.